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Frequently Asked Questions

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Please read through our most frequently asked questions.  If you can't find the answer to your question here, please contact us directly.   

How do you use my personal information?

Families with Purpose is committed to protecting your privacy.  We use the information we request about you to process orders and to provide timely service.  We do not sell, share, or rent your personal information for marketing purposes.  If in the future, should we change this policy we will notify you via our website.
 

What if I don't like the product I ordered?  Can I return it?

Families with Purpose is committed to our customers' satisfaction.  Outlined below is our return policy.

Families with Purpose accepts returns within 30 days of the order as long as the item is unopened and unused.  We do not accept returns past 30 days or of opened and used items.
Customers can return items to us within 30 days of purchase to Families with Purpose 5690 Whitfield Troy MI 48098
Upon receipt of the item, Families with Purpose will credit the customer's account for the purchase price of the items returned.
Families with Purpose does not reimburse for shipping costs
 

We make every effort to ensure your order is processed properly.  If your order does not arrive as expected, please notify us and we will make every effort to correct any mistake and ship you the proper merchandise. 

How much will shipping cost?

For orders shipped within the United States, Families with Purpose offers two shipping options - United States Postal Service (USPS) or the United Parcel Service (UPS).  Shipping costs are based on a number of factors including the weight of the item, distance shipped, packaging costs, and discount offers. 

Families with Purpose does ship outside the United States and ships all packages via the United States Postal Service.  Shipping costs are based on a number of factors including the weight of the item, distance shipped, packaging costs, and discount offers.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express and PayPal.  All online payments are processed through our secure server within 24 hours or receipt of your order.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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